ZapScale, a customer success platform, launched an AI churn and upsell prediction model designed to equip SaaS companies with predictive insights to help tackle churn and optimize upsell opportunities.
The ZapScale platform seeks to help customer success teams effectively monitor and manage their customers, featuring more than 40 pre-built KPIs, 50 out-of-the-box playbooks and integrations across multiple sources to provide evidence-based customer health scores.
Through the new AI-powered model, ZapScale can now capture and analyze more than 150 data points using seamless integrations to help ensure that no critical insights go unnoticed. According to the company, the power of AI and leveraging of a rich dataset will allow the model to continually improve its predictive accuracy over time.
“At ZapScale, we’ve always been focused on pushing the boundaries of what AI can achieve for SaaS businesses,” said Manasij Ganguli, Founder and CEO of ZapScale, in a statement. “Our new AI churn and upsell prediction model aligns seamlessly with our long-term vision of delivering innovative solutions that drive customer success. By harnessing the power of AI over a comprehensive dataset, we’re enabling our clients to be proactive in retaining customers and unlocking customer success qualified leads.”
